Refund & Cancellation

Shop orders (physical products, paid with Razorpay)

• Cancellation: Orders can be cancelled before they are shipped. Once shipped, use the return process instead. A cancelled paid order is refunded in full.
• Returns: unused products with original tags and packaging can be returned within 7 days of delivery. Write to ShootSong@gmail.com with your order id. Damaged or wrong items are replaced or refunded at no cost to you.
• Refunds are made to the original payment method (UPI / card / net banking) within 5–7 working days after the cancellation or return is approved. Your bank may take a little longer to show it.

Wallet tokens

Tokens are sold only through Google Play. Google Play's refund policy applies (request it from Google Play → Order history). Otherwise tokens are non-refundable and have no cash value, except as required by law. If Google refunds a purchase, those tokens are removed.

More details

• Token purchases are processed by Google Play. Request refunds through Google Play (play.google.com → Order history) within Google's refund window, or contact us.
• Calls: you are never charged if a call is declined, missed or fails to connect. If a connected call drops because of a technical fault on our side, contact support within 7 days and we will review the server logs and return tokens where appropriate.
• Gifts are final once sent.
• If a refund is granted, the tokens from that purchase are removed from your wallet.

Shop orders (Razorpay)

• Cancellation: you can cancel a Shop order until it is shipped; the full amount is refunded.
• Returns: unused products with tags may be returned within the return window shown on our Refund page.
• Refunds are made to the original payment method (UPI / card / bank) within 5–7 working days after approval.
• Wallet tokens are sold only through Google Play; Google Play's refund policy applies, and tokens are otherwise

non-refundable except as required by law.

Contact: ShootSong@gmail.com · 9667688888